Emotional Labor
by Rose Hackman
Presented by: Marisa Ortiz
“Emotional Labor: The Invisible Work Shaping Our Lives and Our World” by Rose Hackman is an insightful examination of the concept of emotional labor, a term used to describe the often invisible and undervalued emotional effort required in certain types of work. Hackman delves into the ways in which emotional labor affects individuals, particularly in professions that require workers to manage their emotions for the benefit of others—such as healthcare, customer service, teaching, and caregiving.
Hackman explores the historical roots of emotional labor and its implications in modern society. She argues that emotional labor is disproportionately expected of women and marginalized groups, often going unrecognized and uncompensated, despite being integral to the functioning of industries and the economy as a whole. The book highlights how emotional labor, which involves managing feelings and expressions to meet organizational or societal expectations, can lead to burnout, emotional exhaustion, and diminished well-being.
Through interviews, case studies, and research, Hackman illustrates the personal and professional challenges faced by individuals who perform emotional labor. The book brings attention to the toll it takes on their mental health, the social and gendered dynamics involved, and the systemic pressures that prevent the fair recognition or compensation for this type of work.
In addition, “Emotional Labor” offers a critique of the broader cultural and economic systems that commodify emotions, questioning the ethics of emotional exploitation. Hackman calls for a reevaluation of emotional labor’s value and urges a shift toward more equitable working conditions. The book is a timely and necessary exploration of the hidden forces that shape the world of work and human interactions, advocating for recognition, empathy, and fair compensation.
WHEN:
Wednesday, November 19, 2025
Meet and Greet: 5:30 PM – 5:45 PM (US Central Time)
Presentation: 5:45 PM – 7:00 PM (US Central Time)
Meet Life Long Learners and Open Discussion:
7:00 PM – 7:30 PM (US Central Time)
WHERE (either):
In Person
CHRISTUS Heritage Hall, The Village at Incarnate Word
Braodway at Burr Road
San Antonio, TX 78209
or VIA ZOOM
Presentation:
5:45 PM – 7:00 PM (US Central Time)
**You must register to receive the Zoom Link**
You do not need to have read the book to attend the event.
If you would like to invite other colleagues to join this conference, have them visit the website at www.ExecutiveBookReview.com to find out more about this and future events.