Emotional Labor
by Rose Hackman
Presented by: Marisa Ortiz
The Hidden Cost of “Being Nice”: Why Leaders Must Value Emotional Labor
Join Marisa Ortiz, Founder of Intercultural Talent, LLC, for a crucial discussion on Rose Hackman’s book, Emotional Labor: The Invisible Work Shaping Our Lives and Our World.
Emotional Labor is often dismissed as simple courtesy, but Hackman defines it as a profound organizational cost: the persistent editing of one’s own emotions to manage the feelings and experiences of others. This work is frequently unassigned, uncompensated, and a primary driver of burnout and retention challenges among your most valuable employees.
As a consultant focused on talent and intercultural development, Marisa Ortiz connects Hackman’s research directly to the executive suite, revealing how unmanaged emotional labor creates systemic risk.
The Hidden Impact on Your Organization
Marisa will guide leaders through the key business implications of this invisible work:
The Unpaid Tax on Talent: Learn how the expectation of emotional adaptation disproportionately burdens certain employee groups, acting as a massive, invisible drain on their time and professional capacity.
The Valuation Gap: Understand why emotional management, an essential leadership skill, is often undervalued when performed by women and other staff, contributing to pay inequity and career stagnation.
Burnout and Resentment: Identify the root causes of emotional exhaustion and how shifting the distribution of this labor can immediately improve engagement and retention across your teams.
An Opportunity for Growth: Discover that these gendered and cultural expectations are not fixed. This conversation is not a critique but an actionable framework for developing emotional literacy within your entire leadership structure.
Intercultural Talent, LLC empowers organizations through tailored talent development solutions that transform workplaces into inclusive spaces that celebrate diversity and foster collaboration.This book review provides the critical framework for leaders to recognize this invisible labor and build a culture of equity and shared responsibility.
WHEN:
Wednesday, November 19, 2025
Meet and Greet: 5:30 PM – 5:45 PM (US Central Time)
Presentation: 5:45 PM – 7:00 PM (US Central Time)
Meet Life Long Learners and Open Discussion:
7:00 PM – 7:30 PM (US Central Time)
WHERE (either):
In Person
CHRISTUS Heritage Hall, The Village at Incarnate Word
Braodway at Burr Road
San Antonio, TX 78209
or VIA ZOOM
Presentation:
5:45 PM – 7:00 PM (US Central Time)
**You must register to receive the Zoom Link**
You do not need to have read the book to attend the event.
If you would like to invite other colleagues to join this conference, have them visit the website at www.ExecutiveBookReview.com to find out more about this and future events.