December 2014
Customer Service Revolution
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer–which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that!
November 2014
Multipliers
Liz Wiseman’s Multipliers is a thought-provoking, accessible, and essential exploration of why some leaders (“Diminishers”) drain capability and intelligence from their teams, while others (“Multipliers”) amplify it to produce better results. Including a foreword by Stephen R. Covey, as well the five key disciplines that turn smart leaders into genius makers, Multipliers is a must-read for everyone from first-time managers to world leaders.
October 2014
Lean In
Lean In continues Sheryl Sandberg’s TED talk conversation, combining personal anecdotes, hard data, and compelling research to change the conversation from what women can’t do to what they can. Sandberg provides practical advice on negotiation techniques, mentorship, and building a satisfying career. She describes specific steps women can take to combine professional achievement with personal fulfillment, and demonstrates how men can benefit by supporting women both in the workplace and at home. A truly equal world – women ran half our countries and companies and men ran half our homes. This book talks about how to get there.
September 2014
What Got You Here Won’t Get You There
Whether you are near the top of the ladder or still have a ways to climb, this book serves as an essential guide to help you eliminate your dysfunctions and move to where you want to go. Marshall Goldsmith is an expert at helping global leaders overcome their sometimes unconscious annoying habits and attain a higher level of success. His one-on-one coaching comes with a six-figure price tag. But, in this book, you get Marshall’s great advice without the hefty fee!
August 2014
Verbal Judo
Verbal Judo by George Thompson and Jerry Jenkins helps you learn the gentle art of persuasion and teaches how to communicate more confidently and persuasively in any situation. You will also learn the five universal truths of “human interaction”. Learn to use proven strategies to successfully express your point of view – and take the lead in most disputes.
July 2014
Six Thinking Hats
The International bestseller that has changed the way the world’s most successful business leaders think. Through case studies and real life examples, Dr. de Bono reveals the often surprising ways in which deliberate role playing can make you a better thinker.
May 2014
Simple Numbers, Straight Talk, Big Profits!
Your data is lying and profit matters more than you think. Greg Crabtree shares the four forces of cash flow and his labor efficiency ratio. Learn how you too can really deliver profit to your bottom line.
April 2014
The 4 Disciplines of Execution
We review the 4 Disciplines as outlined by Chris McChesney and Sean Covey. Learn the applications of FOCUS, LEVERAGE, ENGAGEMENT, and ACCOUNTABILITY and the how to for achieving your wildly important goals.